Positive experience with Kiesel/Hipshot customer service for headless bass.

Official Forum for Tech Support from Kiesel Guitars Specialists

Moderators: Kevio, ElfDude, JesseM, RockCrue, soundchick, ChrisH, peb, Mike Jones, Bundy, Albert C

User avatar
GlassToMouth
Gold Member
Gold Member
Posts: 79
Joined: Dec 2016
Location: Johnston, RI

Positive experience with Kiesel/Hipshot customer service for headless bass.

Postby GlassToMouth » Wed Apr 29, 2020 7:06 pm

I received my new Zeus multiscale bass about a week ago and changed my strings. Being my first headless, performing a string change was quite a different task from my past 25 years of typical routine. The screw retainer thingy bits that secure the strings to the headpiece seem like an easily losable, but essential component. I've never broken a string on a gig, but I'd hate to have to do so in a hurry in a dark bar with this system. I do like the design and it's an impressive engineering feat. I called Kiesel and asked to order some replacement retainer screws. Chris politely explained that they receive the entire headpiece assembly from Hipshot and don't stock spare screws to sell. So I emailed Hipshot, offering to pay whatever is necessary and understand any delays. They explain on their website that due to Covid, their inventory and service are severely affected due to NY closures. I received an email today saying that they're sending me replacements at no charge. I just wanted to share a positive service experience. Kiesel also sent me a replacement preamp for my Vanquish multiscale bass shortly after received it 3 years ago today. Again, no charge, no fuss. Just a quick, free, legitimate remedy.
VM49K Vanquish multiscale 4 string 4/29/2017
ZBM4 Zeus multiscale 4 string 4/21/2020
NBD thread - viewtopic.php?f=11&t=49182&p=632719

helldorado
Platinum Member
Platinum Member
Posts: 252
Joined: Jan 2018

Re: Positive experience with Kiesel/Hipshot customer service for headless bass.

Postby helldorado » Thu Apr 30, 2020 12:42 pm

Thanks for sharing a positive story. It's nice to get those for a change of pace. :applause:


Return to Customer Service & Technical Support

Who is online

Users browsing this forum: No registered users and 2 guests