- Forum Admin & Kiesel Guitars Webmaster
- Posts: 574
- Joined: Jan 2007
- Location: In front of the computer.
For immediate "self-help" service, visit the FAQ and Troubleshooting section of CarvinService.com. Many technical issues are simple problems with simple solutions that can be found on the Service site. If you can't resolve your problem on the Service site, then post here for assistance from Carvin. Please be detailed: describe the exact problem, and what troubleshooting you've already attempted.
This Forum is not for:
- Shipping Status/Custom Shop Build Status/Refund Status
- Product Suggestions (see the "Product Suggestions" Forum)
- Website Issues (see the "Website Suggestions" Forum)
- General Questions ("Will Carvin do this...?")
- General Discussion
Posts that don't follow these guidelines, or that contain profanity, incorrect information about Carvin products, or any other inflammatory/inappropriate behavior will be subject to immediate deletion.
Posts in other forums requesting technical assistance will be moved into this forum to allow Carvin staffers to more easily find and respond to help requests.
In the interest of helping customers, BBS members are asked not to speculate regarding a technical issue another member may have. If you think you have relevent information that may be helpful, then by all means, please contribute. However, customers posting here are encouraged to await a response from a member of Carvin.
This Forum will be monitored by Carvin staff. However, please keep in mind that depending on the time of day, day of the week, and other factors, you may not get an immediate response.
For more information, visit CarvinService.com. In addition to FAQ and Troubleshooting information, CarvinService.com has manuals, schematics, replacement parts, setup information and service/exchange information.
The "3 Rules" at the top of the page still apply. This is not a place to complain, sell, etc. This forum is specifically designed to assist customers with technical questions.
If you need immediate assistance, please call Carvin's Customer Service at (800) 854-2235.
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