Return policy?

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jclogston
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Return policy?

Postby jclogston » Fri Jun 16, 2017 10:16 am

Hi -
Quick question, how do I return a guitar within the 10-day trial period? Do I simply ship it back or do I need a return authorization number? I emailed help and customer support but haven't heard back yet (~1 day already). Does the 10-day trial period include shipping time as well?

Thanks

Jeff
Kiesel Aries
Charvel MIA Wild Card #3
EVH 5150 iii 50W, 1x12" EVH w/ Celestion Lynchback, Boss RV-3

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Praiser
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Re: Return policy?

Postby Praiser » Fri Jun 16, 2017 10:28 am

ALWAYS best to call them on stuff like this. The 10 day trial begins when you receive the guitar.
Just be courteous and to the point when you call and they'll take care of you.
John

LB75AP, LB70P, X54F, BK50, BK50F, BK40, C780
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jclogston
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Re: Return policy?

Postby jclogston » Fri Jun 16, 2017 11:06 am

Praiser wrote:ALWAYS best to call them on stuff like this. The 10 day trial begins when you receive the guitar.
Just be courteous and to the point when you call and they'll take care of you.

Thanks. Will do. Does the return shipping count in the 10-day trial period as well?

Jeff
Kiesel Aries
Charvel MIA Wild Card #3
EVH 5150 iii 50W, 1x12" EVH w/ Celestion Lynchback, Boss RV-3

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spudmunkey
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Re: Return policy?

Postby spudmunkey » Fri Jun 16, 2017 12:07 pm

jclogston wrote:
Praiser wrote:ALWAYS best to call them on stuff like this. The 10 day trial begins when you receive the guitar.
Just be courteous and to the point when you call and they'll take care of you.

Thanks. Will do. Does the return shipping count in the 10-day trial period as well?

Jeff


Nope. Just that you contact them within 10 days.

jclogston
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Re: Return policy?

Postby jclogston » Fri Jun 16, 2017 12:27 pm

spudmunkey wrote:
jclogston wrote:
Praiser wrote:ALWAYS best to call them on stuff like this. The 10 day trial begins when you receive the guitar.
Just be courteous and to the point when you call and they'll take care of you.

Thanks. Will do. Does the return shipping count in the 10-day trial period as well?

Jeff


Nope. Just that you contact them within 10 days.


Cool, thanks. I just called them and they said to just ship it back and they'll get in touch with me once they receive it.

Jeff
Kiesel Aries
Charvel MIA Wild Card #3
EVH 5150 iii 50W, 1x12" EVH w/ Celestion Lynchback, Boss RV-3

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Toptube
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Re: Return policy?

Postby Toptube » Fri Jun 16, 2017 12:52 pm

jclogston wrote:
spudmunkey wrote:
jclogston wrote:
Praiser wrote:ALWAYS best to call them on stuff like this. The 10 day trial begins when you receive the guitar.
Just be courteous and to the point when you call and they'll take care of you.

Thanks. Will do. Does the return shipping count in the 10-day trial period as well?

Jeff


Nope. Just that you contact them within 10 days.


Cool, thanks. I just called them and they said to just ship it back and they'll get in touch with me once they receive it.

Jeff

Are you returning it because you simply do not like it? Or are you returning due to quality issues?

jclogston
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Re: Return policy?

Postby jclogston » Fri Jun 16, 2017 1:33 pm

Toptube wrote:
jclogston wrote:
spudmunkey wrote:
jclogston wrote:
Praiser wrote:ALWAYS best to call them on stuff like this. The 10 day trial begins when you receive the guitar.
Just be courteous and to the point when you call and they'll take care of you.

Thanks. Will do. Does the return shipping count in the 10-day trial period as well?

Jeff


Nope. Just that you contact them within 10 days.


Cool, thanks. I just called them and they said to just ship it back and they'll get in touch with me once they receive it.

Jeff

Are you returning it because you simply do not like it? Or are you returning due to quality issues?


The neck/back contour on this one is very different than my previous Aries I got like 3 months ago. Both have the same specs just this one has the bevel, different color, different neck pickup, and SS frets. My first Aries feels like a flat D whereas this one (returning one) has a C shape and is thicker. It almost feels like they forgot to do the Thin neck option.
The bridge pickup is also very muddy even though they are supposed to be the same (M22SD in both Aries) as my initial one.

Jeff
Kiesel Aries
Charvel MIA Wild Card #3
EVH 5150 iii 50W, 1x12" EVH w/ Celestion Lynchback, Boss RV-3

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Toptube
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Re: Return policy?

Postby Toptube » Fri Jun 16, 2017 7:43 pm

jclogston wrote:
Toptube wrote:
jclogston wrote:
spudmunkey wrote:
jclogston wrote:Thanks. Will do. Does the return shipping count in the 10-day trial period as well?

Jeff


Nope. Just that you contact them within 10 days.


Cool, thanks. I just called them and they said to just ship it back and they'll get in touch with me once they receive it.

Jeff

Are you returning it because you simply do not like it? Or are you returning due to quality issues?


The neck/back contour on this one is very different than my previous Aries I got like 3 months ago. Both have the same specs just this one has the bevel, different color, different neck pickup, and SS frets. My first Aries feels like a flat D whereas this one (returning one) has a C shape and is thicker. It almost feels like they forgot to do the Thin neck option.
The bridge pickup is also very muddy even though they are supposed to be the same (M22SD in both Aries) as my initial one.

Jeff

If you feel strongly that the they did not do the thin neck which you asked for, I would request a pre-paid return label. Even if they receive the guitar and somehow determine that you are Incorrect and they did indeed do the thin neck, you would only be out for their shipping cost. Instead of like $60+ it costs for you at a UPS or FEDEX store. They only make you pay to return instruments with no mistakes or QC issues.

jclogston
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Posts: 27
Joined: Apr 2012
Location: Walkersville, MD

Re: Return policy?

Postby jclogston » Sat Jun 17, 2017 5:33 am

Toptube wrote:
jclogston wrote:
Toptube wrote:
jclogston wrote:
spudmunkey wrote:
Nope. Just that you contact them within 10 days.


Cool, thanks. I just called them and they said to just ship it back and they'll get in touch with me once they receive it.

Jeff

Are you returning it because you simply do not like it? Or are you returning due to quality issues?


The neck/back contour on this one is very different than my previous Aries I got like 3 months ago. Both have the same specs just this one has the bevel, different color, different neck pickup, and SS frets. My first Aries feels like a flat D whereas this one (returning one) has a C shape and is thicker. It almost feels like they forgot to do the Thin neck option.
The bridge pickup is also very muddy even though they are supposed to be the same (M22SD in both Aries) as my initial one.

Jeff

If you feel strongly that the they did not do the thin neck which you asked for, I would request a pre-paid return label. Even if they receive the guitar and somehow determine that you are Incorrect and they did indeed do the thin neck, you would only be out for their shipping cost. Instead of like $60+ it costs for you at a UPS or FEDEX store. They only make you pay to return instruments with no mistakes or QC issues.


Doh, I already shipped it last night. I'll see if I can recoup the shipping costs if I decide I want another build instead of just s return.
Jeff
Kiesel Aries
Charvel MIA Wild Card #3
EVH 5150 iii 50W, 1x12" EVH w/ Celestion Lynchback, Boss RV-3

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lateralus819
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Re: Return policy?

Postby lateralus819 » Mon Nov 13, 2017 4:12 pm

Good luck on the reimbursement.

I had to send me DC727 back for tuning stability issues and Albert said it was due to too much paint in the floyd recess.

Sent an E-mail about getting shipping costs reimbursed but no luck.

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gumbynotpokey
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Re: Return policy?

Postby gumbynotpokey » Mon Nov 13, 2017 6:37 pm

For that type of stuff, calling is way better than emailing.
Wife: C350, Claro top SH550, Vintage 16
Oldest: DC400M greenburst, C980TMW
Youngest: C750, GK1, CT624M Deep Black Cherry on flame, V3MC Celestion,
SH550 white/white, black binding, gold hardware
Me: LB70P jet black, LB70PF Claro BEM HAN, MB 10


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