Distorted Tones and Noise from My New ZA7

Official Forum for Tech Support from Kiesel Guitars Specialists

Moderators: Kevio, ElfDude, JesseM, RockCrue, soundchick, ChrisH, peb, Mike Jones, Bundy, Albert C

User avatar
SilkyHotLicks
Carvinite
Carvinite
Posts: 558
Joined: Jan 2013
Location: Sacramento, CA

Distorted Tones and Noise from My New ZA7

Postby SilkyHotLicks » Sun Nov 25, 2018 6:43 am

Firstly, I think that my ZA7 is a great guitar and the Zeus Acoustic concept and execution should be considered as a 2018 best in show. You really need to play one if you haven't, preferably through a good acoustic amp :D

But now it's only making very noisy, distorted and high pitched tones. I've tried changing batteries, changing cables and finally switching amps but nothing fixes it. I think that the board needs to be replaced. I'm reasonably competent with electronics, is this something that I can do or should it be returned?

User avatar
gumbynotpokey
Elite Carvinite
Elite Carvinite
Posts: 7448
Joined: May 2010
Location: Western NC

Re: Distorted Tones and Noise from My New ZA7

Postby gumbynotpokey » Sun Nov 25, 2018 11:26 am

Jeff says, "Call my guys". IMO that's your first move. Could be a warranty repair.

Overall, calling first is best for many reasons - after eliminating simple problems like signal chain, batteries, etc. Why? They need to know what they are doing wrong, and they need to know what parts last and what parts don't.
Wife: C350, Claro top SH550, Vintage 16
Oldest: DC400M greenburst, C980TMW
Youngest: C750, GK1, CT624M Deep Black Cherry on flame, V3MC Celestion,
SH550 white/white, black binding, gold hardware
Me: LB70P jet black, LB70PF Claro BEM HAN, MB 10

User avatar
SilkyHotLicks
Carvinite
Carvinite
Posts: 558
Joined: Jan 2013
Location: Sacramento, CA

Re: Distorted Tones and Noise from My New ZA7

Postby SilkyHotLicks » Sun Nov 25, 2018 11:49 am

gumbynotpokey wrote:Jeff says, "Call my guys". IMO that's your first move. Could be a warranty repair.

Overall, calling first is best for many reasons - after eliminating simple problems like signal chain, batteries, etc. Why? They need to know what they are doing wrong, and they need to know what parts last and what parts don't.
Yep, I'll call them tomorrow morning. I only posted this because I remembered somewhere that output circuitry in some piezo systems have been known to hold a static charge that couldn't be dissipated properly. I was hoping that someone here had come across this issue before.

User avatar
spudmunkey
Elite Carvinite
Elite Carvinite
Posts: 16185
Joined: Jan 2008
Location: San Francisco Bay Area

Re: Distorted Tones and Noise from My New ZA7

Postby spudmunkey » Sun Nov 25, 2018 12:19 pm

Try wiping the back of the control cavity with a dryer sheet. It can help dissipate static...read that tip somewhere, and it worked on a strat-alike.

User avatar
gumbynotpokey
Elite Carvinite
Elite Carvinite
Posts: 7448
Joined: May 2010
Location: Western NC

Re: Distorted Tones and Noise from My New ZA7

Postby gumbynotpokey » Sun Nov 25, 2018 2:03 pm

spudmunkey wrote:Try wiping the back of the control cavity with a dryer sheet. It can help dissipate static...read that tip somewhere, and it worked on a strat-alike.


I've seen that done in-person and it does remove fuzz/static (no pun intended).
Wife: C350, Claro top SH550, Vintage 16
Oldest: DC400M greenburst, C980TMW
Youngest: C750, GK1, CT624M Deep Black Cherry on flame, V3MC Celestion,
SH550 white/white, black binding, gold hardware
Me: LB70P jet black, LB70PF Claro BEM HAN, MB 10

User avatar
SilkyHotLicks
Carvinite
Carvinite
Posts: 558
Joined: Jan 2013
Location: Sacramento, CA

Re: Fixed! - Distorted Tones and Noise from My New ZA7

Postby SilkyHotLicks » Mon Nov 26, 2018 2:33 pm

gumbynotpokey wrote:
spudmunkey wrote:Try wiping the back of the control cavity with a dryer sheet. It can help dissipate static...read that tip somewhere, and it worked on a strat-alike.


I've seen that done in-person and it does remove fuzz/static (no pun intended).
I tried to call support but they are swamped. I forgot it's cyber monday and I finally gave up after three consecutive calls for a total of a 30-min wait with no help.

I thought that maybe I used an 'OLD' new battery for testing and I went to the store and bought a ''NEW' new battery, still no good. So next I popped the top on a Stella Artois, took a long swallow and decided to plug the guitar in one more time. Boom! its working again! :wall:


Return to Customer Service & Technical Support

Who is online

Users browsing this forum: No registered users and 0 guests